Technical Support Information
Overview
This site contains information pertaining to the University Enterprise Systems listed below:
- PeopleSoft applications: Financials 8.x (includes General Ledger, Asset Management, Procurement, Grants) and Human Resources 8.x.
- ASSIST pages: Online help tool for the PeopleSoft Financial and Human Resources Systems.
- eReports Portal: University reporting repository.
Standards for minimum and recommended computer configurations can be found in the 8HELP Knowledge Base.
General Information
- Popup Blocker configuration information for PeopleSoft
applications and eReports systems:
The Windows XP SP2 release contains a native popup blocker. After this update is installed on your computer, you must configure Internet Options to allow popup windows coming from the PeopleSoft applications and eReports system domain (erp.ohio-state.edu). Detailed instructions for configuring XP's Internet Options.
If you have the Goggle popup blocker installed on your computer, you will need to turn it off. The symptom is the
icon
appears when you try to print a popup report (Deposit, Journal
Entry) from a PeopleSoft application. Detailed
instructions for disabling Google popup blocker. - Macintosh users only: You
must use the Citrix client to access PeopleSoft and eReports Portal
applications. Information on configuring the Citrix client is available
for both Mac OS X (v10.x) and Mac Classic (v9.x) users. Click on the
link below that applies to your Macintosh.
Important: You also may need to update your Macintosh Citrix client for compatibility with the eReports plugin. Please refer to the online instructions available by clicking the preceding link to check your Citrix IP address. If it is set to 128.146.95.40, it must be changed to ica.service.ohio-state.edu.
eReports Portal Information
Firewall configuration information:
eReports web servers require users have outbound access to https 443.
eReports 9 technical support information:
Detailed information on configuring Internet Explorer and Firefox for use with eReports 9:
Interactive Reporting Web Client Installation guides and software download:
eReports 9 IR Web Client Installation Guide for Internet Explorer.
eReports 9 IR Web Client Installation Guide for Firefox.
eReports 9 IR Web Client Stand-alone Installation Guide for DNAs.
Interactive Reporting (IR) Web Client test can be completed via the following links:
Note: The IR Web Client tests require a valid username and password to log in to eReports. DNAs should contact access@osu.edu to request access to eReports.
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