• HR and Financials systems security.
• HR and Financials workflow.
• HR and Financials systems password issues.

For Administrative System role, access and workflow information, go to:
http://oit.osu.edu/hrfin/securityandworkflow.html.

For assistance contact the IT Service Desk (see below).

Faculty, staff, and student inquiries regarding computer hardware and software, Internet connectivity, and related topics, including:

• Triage specific issues to OIT business units.
• OSU Internet Username (Kerberos) passwords.
• Triage Administrative System password issues to OSU Data Security.
• Issues with eReports Portal reports.

IT Service Desk
025 Central Classroom Building
2009 Millikin Road
8help.osu.edu
e-mail: 8help@osu.edu
phone: 614-688-HELP (4357); TDD: 614-688-8743
hours: 8help.osu.edu/1691.html

AP Questions regarding:

• Vouchers/Invoices.
• 1099s.
• FAS12.
• Foreign Drafts.
• AP Policies.
• Hold Payments.

Accounts Payable Help Desk
Phone: 292-6831
E-mail: APhelpdesk@osu.edu
Address: Blankenship Hall, 901 Woody Hayes Drive

• Enter a non-capitalized asset.
• Criteria for identifying non-capitalized assets.
• Inquiring on assets.
• Question regarding equipment policy.

Equipment Inventory Help Desk
Phone: 292-6048
E-mail: AMhelpdesk@osu.edu
Address: Blankenship Hall, 901 Woody Hayes Drive

Primary contact: DeeAnn Willis-Berry, 688-4788

• Assistance with: General Funds and/or Earnings budget process; Budget preparation panels; web-based spreadsheet budget templates.
• GFSA/PBA/Fund Transfer panels.
• Plan Budgets.

Resource Planning (Budgets) Help Desk
Phone: 292-9990
E-mail: RPhelp@rms.ohio-state.edu
Address: Blankenship Hall, 901 Woody Hayes Drive

You may also contact your Financial Analyst directly. To find your Financial Analyst, go to:
http://www.rpia.ohio-state.edu/Budget_planning/gen_info/assignments.htm

General information for General Ledger.

General Ledger Help Desk
Phone: 292-4156 (Div. of Acct.)
E-mail: GLhelpdesk@osu.edu
Address: Blankenship Hall, 901 Woody Hayes Drive

For more information, go to:
http://www.ctlr.ohio-state.edu

GL - Chartfield:

• Correct invalid values.
• Set up, rename, extend, or inactivate values.

Mike Baker
Phone: 688-3218
E-mail: chartfield-request@osu.edu

GL - Journal Entries:

• Debit or credit determination.
• Journal Entry panel questions (Deposit, General, Fund Transfer).

Accounting Staff

For more information, go to:
http://www.ctlr.ohio-state.edu/accounting/accounting.shtm#staff

GL - Allocations:

• Allocation entries (overhead, interest, benefits, work study) are incorrect.

Rob Hupp
Phone: 688-4519

GL - Brio, Standard/Simplified Flexible Reports:

• Running standard flexible reports.
• Help with simplified flexible report parameters.
• Can't find reports on the eReports.Portal.

Tricia Privette
Phone: 688-3728
   and
Rob Hupp
Phone: 688-4519

For more information, go to:
http://www.ctlr.ohio-state.edu/accounting/accounting.shtm#staff

GL - User Requested Reporting:

• Change User Requested Reporting options.
• Inactivate receipt of printed monthly reports from Accounting.

Rob Hupp
Phone: 688-4519
   and
Brenda Payne
Phone: 688-3595

GL - Reconciling and Interpreting My Reports:

• Assistance with Journal IDs beginning with "CASH".

Accounting Staff

For more information, go to:
http://www.ctlr.ohio-state.edu/accounting/accounting.shtm#staff

Feeder System Report Reconciliation Contacts:

• Meter Mail expenses.
• OIT charges.
• UNITS bills.

Feeder System Contacts

For more information, go to:
http://oit.osu.edu/hrfin/feedersyscontacts.html

Need assistance regarding the Research Foundation and the following Financials system issues as related to Sponsored Projects:

• Financial Services & Procurement (Accounts Payable, Financial Services, Fiscal Services, Procurement. including Property and Travel, Project Payroll).
• Human Resource, Training & Communications.
• Sponsored Programs.
• Electronic Research Administration Tools.

Research Foundation Help Desk
Phone: 688-8288
E-mail: RFhelpdesk@osu.edu
Address: 1960 Kenny Road

For more information, go to:
http://rf.osu.edu/index.cfm

Purchasing, Receiving, Stores & Mail Services (PRSM)
Phone: 688-8200
Address: 2650 Kenny Road

For Purchasing information, go to:
http://purchasing.osu.edu

Human Resources Information System (HRIS) Help Desk
Phone: 688-0130
E-mail: hris@osu.edu
Address: 1580 N. High Street, Gateway C

For Human Resources contacts, go to:
http://hr.osu.edu/csfaq.htm

Student Records:

• Registering for classes

• Viewing schedule

• Viewing account

• Viewing enrollment appointments

• Change your contact information

Office of University Registrar
320 Lincoln Tower, 1800 Cannon Drive
Columbus, OH 43210
Phone: (614)292-8500
E-mail: registrar@osu.edu

Financial Aid:

• See a “To-Do” list of documents or information needed

• View your financial aid status and awards

• Accept or decline financial aid awards

• View Satisfactory Academic Progress for financial aid

Student Financial Aid Office
340 Lincoln Tower
1800 Cannon Drive
Columbus, Ohio 43210
Phone: (614) 292-0300
E-mail: sfa-finaid@osu.edu

Student Health Insurance:

• See a “To-Do” list of documents or information needed

• Select or waive Student Health Insurance

• View insurance coverage status and associated fees posted to the account

Student Health Insurance Office
1100 Lincoln Tower
1800 Cannon Drive
Columbus, Ohio 43210
Phone: (614) 688-7979
E-mail: shi_info@osu.edu

Student Financials:

• View and make changes to account information

• Enroll in the Tuition Option Payment Plan (TOPP), or pay online by check

• View any “holds”students may have

• Access 1098Ts (Available starting 2010 for the 2009 tax year)

Bursar's Office
250 Lincoln Tower
1800 Cannon Drive
Columbus, OH 43210
Phone: (614) 292-3337
E-mail: bursar@osu.edu

Student Records:

• View students' class schedules

• Biographical and demographical information, including contact information

• Enrollment dates by term, with a link to the student's enrollment appointment detail

• View the names of student's advisor(s)

• "Work pages", which provide the ability to view or maintain class enrollment, programs and plans, term and cumulative statistics, and more

• View advising reports, degree audits, and university notes

Office of University Registrar
320 Lincoln Tower, 1800 Cannon Drive
Columbus, OH 43210
Phone: (614)292-8500
E-mail: registrar@osu.edu

Financial Aid:

• View financial transactions and account summary information

Student Financial Aid Office
340 Lincoln Tower
1800 Cannon Drive
Columbus, Ohio 43210
Phone: (614) 292-0300
E-mail: sfa-finaid@osu.edu

Student Financials:

• View any “holds” students may have, with a link to more detailed information

Bursar's Office
250 Lincoln Tower
1800 Cannon Drive
Columbus, OH 43210
Phone: (614) 292-3337
E-mail: bursar@osu.edu

Student Records:

• Relevant student and class details

• Class rosters (view and print)

• The grade roster instructors will use to verify and post final grades.

• The Schedule of Classes (Master Schedule)

• Ability to e-mail students on a roster

• Information about advisees for instructors who advise students

Office of University Registrar
320 Lincoln Tower, 1800 Cannon Drive
Columbus, OH 43210
Phone: (614)292-8500
E-mail: registrar@osu.edu

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