• HR and Financials systems security.
• HR and Financials workflow.
• HR and Financials systems password issues.

IT Service Desk
Phone: 688-4357 (688-HELP)
E-mail: 8help@osu.edu

For Administrative System role, access and workflow information, go to:
http://oit.osu.edu/hrfin/securityandworkflow.html.

AP Questions regarding:

• Vouchers/Invoices.
• 1099s.
• FAS12.
• Foreign Drafts.
• AP Policies.
• Hold Payments.

Accounts Payable Help Desk
Phone: 292-6831
E-mail: APhelpdesk@osu.edu
Address: Blankenship Hall, 901 Woody Hayes Drive

• Enter a non-capitalized asset.
• Criteria for identifying non-capitalized assets.
• Inquiring on assets.
• Question regarding equipment policy.

Equipment Inventory Help Desk
Phone: 292-6048
E-mail: AMhelpdesk@osu.edu
Address: Blankenship Hall, 901 Woody Hayes Drive

Primary contact: DeeAnn Willis-Berry, 688-4788

• Assistance with: General Funds and/or Earnings budget process; Budget preparation panels; web-based spreadsheet budget templates.
• GFSA/PBA/Fund Transfer panels.
• Plan Budgets.

Resource Planning (Budgets) Help Desk
Phone: 292-9990
E-mail: RPhelp@rms.ohio-state.edu
Address: Blankenship Hall, 901 Woody Hayes Drive

You may also contact your Financial Analyst directly. To find your Financial Analyst, go to:
http://www.rpia.ohio-state.edu/Budget_planning/gen_info/assignments.htm

General information for General Ledger.

General Ledger Help Desk
Phone: 292-4156 (Div. of Acct.)
E-mail: GLhelpdesk@osu.edu
Address: Blankenship Hall, 901 Woody Hayes Drive

For more information, go to:
http://www.ctlr.ohio-state.edu

GL - Chartfield:

• Correct invalid values.
• Set up, rename, extend, or inactivate values.

Mike Baker
Phone: 688-3218
E-mail: chartfield-request@osu.edu

GL - Journal Entries:

• Debit or credit determination.
• Journal Entry panel questions (Deposit, General, Fund Transfer).

Accounting Staff

For more information, go to:
http://www.ctlr.ohio-state.edu/accounting/accounting.shtm#staff

GL - Allocations:

• Allocation entries (overhead, interest, benefits, work study) are incorrect.

Rob Hupp
Phone: 688-4519

GL - Brio, Standard/Simplified Flexible Reports:

• Running standard flexible reports.
• Help with simplified flexible report parameters.
• Can't find reports on the eReports.Portal.

Tricia Privette
Phone: 688-3728
   and
Rob Hupp
Phone: 688-4519

For more information, go to:
http://www.ctlr.ohio-state.edu/accounting/accounting.shtm#staff

GL - User Requested Reporting:

• Change User Requested Reporting options.
• Inactivate receipt of printed monthly reports from Accounting.

Rob Hupp
Phone: 688-4519
   and
Brenda Payne
Phone: 688-3595

GL - Reconciling and Interpreting My Reports:

• Assistance with Journal IDs beginning with "CASH".

Accounting Staff

For more information, go to:
http://www.ctlr.ohio-state.edu/accounting/accounting.shtm#staff

Feeder System Report Reconciliation Contacts:

• Meter Mail expenses.
• OIT charges.
• UNITS bills.

Feeder System Contacts

For more information, go to:
http://oit.osu.edu/hrfin/feedersyscontacts.html

Need assistance regarding the Research Foundation and the following Financials system issues as related to Sponsored Projects:

• Financial Services & Procurement (Accounts Payable, Financial Services, Fiscal Services, Procurement. including Property and Travel, Project Payroll).
• Human Resource, Training & Communications.
• Sponsored Programs.
• Electronic Research Administration Tools.

Research Foundation Help Desk
Phone: 688-8288
E-mail: RFhelpdesk@osu.edu
Address: 1960 Kenny Road

For more information, go to:
http://rf.osu.edu/index.cfm

• Purchasing Buyers list.
• Creating a requisition or PO.
• Entering an order to Stores or finding an item in the catalog.
• Vendor/Vendor address.
• Purchasing/Receiving/Stores/Purchasing Card (PCard) policies.

Human Resources Information System (HRIS) Help Desk
Phone: 688-0130
E-mail: hris@osu.edu
Address: 1580 N. High Street, Gateway C

For Human Resources contacts, go to:
http://hr.osu.edu/csfaq.htm

Faculty, staff, and student inquiries regarding computer hardware and software, Internet connectivity, and related topics, including:

• Triage specific issues to OIT business units.
• Forgotten or non-working OSU Internet Username (Kerberos) passwords.
• Issues with eReports Portal reports.

IT Service Desk
Phone: 688-4357 (688-HELP)
TDD: 614-688-8743
E-mail: 8help@osu.edu
Address: 25 Central Classroom Building

For Help Desk hours and other information, go to:
http://8help.osu.edu/1691.html

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